Providing technical guidance to other technicians and creating an environment of free-flow of communication to exchange and enhance technical knowledge.
Performing diagnostic procedures to identify complex system faults for rectification.
Carrying out installation, testing, and repairs of electrical, mechanical and electronic units.
Carrying out servicing and repairs of electronic ignition, air suspension, and engine electrical systems.
Conducting failure analysis of systems and providing quick breakdown solutions to return the vehicle back into operation.
Carrying out diagnosis and repair in automatic transmissions.
Performing diagnosis in engine cooling and lubrication systems.
Repairing and replacing defective engine components and parts.
Repair instrument and warning systems as well as charging and starting systems.
Trouble-shooting and repair of electronic brake system and power steering.
Carrying out soldering techniques in case of repair of wiring harness.
Staying current through service bulletins, recalls and all master technician training or other training on offer. Advising Service Advisors promptly when additional work on the vehicle is required or possible time delays that can compromise time and date.
Create TIPS case when appropriate and seeking assistance form Mercedes-Benz Technical Support.
Assist Parts staff with parts identification when necessary
Good communication and negotiation skills
Fluent in spoken and written English, additional languages are a merit
Coaching / Training abilities and interpersonal skills.