We are building a diverse and inclusive team and this opportunity is open to any qualified internal and external applicants.
Women as well as candidates from Africa and those with experience working on the continent are particularly encouraged to apply for this role.
Fenix International is a next-generation energy and technology company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services.
Our flagship product, Fenix Power, is a modular, lease-to-own solar home system financed through affordable installments from just $0.
11 per day. We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking modern financial services for our customers.
To date, Fenix has sold over 500,000 Solar Home Systems in Uganda, Zambia, Cote d'Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over 2,500,000 people.
In early 2018, Fenix joined forces with ENGIE, one of the world's largest energy companies and a leader in the move to renewable, decentralised and digital energy.
This has allowed Fenix to Ensuring strategic alignment of the Fenix Zambia Learning and Development Goals with business goals and make significant commercial investments to accelerate the path to our mission, via new markets and innovative products.
Together, Fenix and ENGIE are making universal access to modern energy a reality.
As a Project Manager within the Customer Credit team, you will be a part of revolutionizing credit and financial inclusion for the base of the pyramid.
The role will report to the Customer Credit Manager and will work cross-functionally with the rest of our commercial team, customer experience, product development, operations, marketing, and technical teams on the ground to help design, execute, assess and refine innovative consumer finance projects at Fenix.
This position offers an incredible opportunity to make a direct impact on the lives of a largely unbanked customer base with limited access to traditional finance.
The right candidate will be a fierce team player and committed coach, with a passion for implementing new approaches and seeing them through from idea, to testing, to scale.
As a Customer Credit Project Manager, you will be based in Lusaka, Zambia with travel to the field. You will lead the scoping, design, testing and implementation of projects and interventions that can directly influence customers’ repayment behavior, their positive experience with Fenix, and their ongoing loyalty to the brand all crucial to the success of the business and in increasing access to financing for bottom of the pyramid consumers.
g., SMS, call center, and our field team)Design and implement A / B tests to identify the most powerful ways we can improve customer repayment behaviorBuild effective, user- and field-friendly systems, processes, and tools that the teams need to make the largest and most cost efficient impact possible on customer repayment patternsCoordinate with Commercial and Customer Experience teams to define protocols for how different teams identify and interact with customers review and iterate the roles and responsibilities across the company at different stages to (1) support successful onboarding and vetting (2) manage customer repayment (3) diagnose and resolve causes of non-payment and (4) manage deactivations and repossessions in a customer-friendly and proactive manner
g., product, upgrade eligibility, etc.) and external (e.g., harvest, FX, elections, etc.) data and information
Required Skills & Experience
Desired Skills & Experience