Our Client is looking for an experienced and dynamic Key Account Manager to Join their team.
Provide support and input into the development design of best practice service level agreements.
Ensure up to date service level agreements are in place for all service stations in the allocated area, ensuring adherence and compliance to the agreements at all times.
Monitor, manage and improve service levels at service stations to ensure customer satisfaction, volume growth, and economies of scale.
Monitor, manage and improve input costs at stations to improve profitability and competitiveness.
Corridor and Business Development and Corporate Affairs :
Provide support and input into the development design of the initial new corridor development, if required.
Support the finalization, optimization and fast pace of corridor developments post the initial set-up.
Identify and actively pursue new business (products and service) development opportunities prioritized by thecalculated Return On Investment within both new and existing corridors.
Support the identification, conversion, and rollout of both new and existing products to be fully automatedfinancial technology / online payment solutions to minimize manual / physical intervention / work required.
Actively identify, grow and leverage key stakeholder and / or government relationships to enable and speed up allthe above-identified objectives.
Provide support and input into the development and design of the sales (including calling) and / or marketing plan / s.
Participate in high-quality engagement and maintain strict adherence to sales calling plans.
Demonstrate commercial competence and increase customer utilization of both existing and new corridors, products, and services by ensuring their own understanding of performance by product and service by customer, service point, branch, diesel truck park, and country.
Drive and increase new customers sign-ups.
Finance, Regulatory, Compliance, Governance, and Legal :
Ensure delivery, performance, and adherence against cost savings and / or budget plans and / or spend plans / policies.
Execute with an example of integrity, honesty, transparency and openness.
Actively identify, grow and leverage key regulatory / licensing relationships and knowledge to ensure compliance and governance according to company policy and local legislation as a minimum.
Ensure great care, attention to detail, due diligence and the necessary approval from the CEO or designate isreceived for all new agreements prior to authorized signature.
Ensure timely and effective communications of key regulatory, licensing, strategic developments and / or risks to the CEO.
Monitor and stay in touch with the origination and evolution of all existing and new competitors to ensure that the Company stays ahead.
Previous experience in a customer and / or consumer-focused role
Experience in the Logistics, Financial Services, Financial Technology or Consumer Financial Services is preferred
Demonstrated effectiveness in all the areas outlined in the roles and responsibilities
Strong communication skills (verbal and written)
Must know and understand the industry
Strong negotiating skills
Strong commercial acumen, and proven ability to maintain tight budget controls
Excellent admin skills
Persuasive and articulate- communicates clearly and reason logically
Creates team spirit and encourages co-operation between team members
Strong ability to present, convey and sell ideas, prospects, and concepts
Interacts with others in a professional, patient and confident manner