Call Center Agent x5 at Corporate & Commercial Lawyers
Corporate & Commercial Lawyers
Lusaka, Zambia
4d ago
source : Jobs in Zambia

One of Zambia’s leading professional services firm which is establishing a debt recovery services for its local and multinational client base.

PURPOSE

Telephonic communication with client base to support recovery of debts to clients.

EXPERIENCE & QUALIFICATIONS

  • Degree or Diploma
  • 1 year related experience
  • ADDITIONAL REQUIREMENTS

  • 1 to 2 years
  • Grade 12 Certificate
  • Computer literacy
  • Persuasiveness / selling skills
  • Previous experience as call centre agent in accounts receivables will be an added advantage.
  • RESPONSIBILITIES

  • Deliver exceptional service proactive, innovative and appropriate debt recovery solutions.
  • Resolve all debtors queries efficiently, and within agreed timelines.
  • Achieve relevant service targets.

  • Ensure all communications with debtors are professional. Ensure client follow up deadlines are met and consultant keeps the client continually in the loop.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
  • Ensure efficiency of service productivity and performance in Call Centre.

    Ensure that all issues or feedback arising out of debtor contact be accurately recorded on the CRM system.

  • Report on required Call Centre activities and deliveries to improve business results.
  • Manage own development to increase competencies.
  • How to Apply

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