One of Zambia’s leading professional services firm which is establishing a debt recovery services for its local and multinational client base.
Telephonic communication with client base to support recovery of debts to clients.
EXPERIENCE & QUALIFICATIONS
Degree or Diploma
1 year related experience
1 to 2 years
Grade 12 Certificate
Persuasiveness / selling skills
Previous experience as call centre agent in accounts receivables will be an added advantage.
Deliver exceptional service proactive, innovative and appropriate debt recovery solutions.
Resolve all debtors queries efficiently, and within agreed timelines.
Achieve relevant service targets.
Ensure all communications with debtors are professional. Ensure client follow up deadlines are met and consultant keeps the client continually in the loop.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
Ensure efficiency of service productivity and performance in Call Centre.
Ensure that all issues or feedback arising out of debtor contact be accurately recorded on the CRM system.
Report on required Call Centre activities and deliveries to improve business results.
Manage own development to increase competencies.
How to Apply
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