Express Credit is a registered and leading International Micro lending financial Institution operating in emerging markets in Europe and in various Southern African countries.
We offer very fast, flexible and friendly loans to employed individuals in need of short- and long-term cash solutions. ExpressCredit Zambia is looking to recruit a self-motivated, highly driven, energetic and innovative individual based in Solwezi to fill the position of Debt Collection and Recoveries Officer at our Solwezi branch.
Key Responsibilities / Accountabilities
Contact debtors by telephone regarding the collection and recovery of outstanding debt amounts.
Perform skip tracing to physically trace and contact the debtor.
Meet and Negotiate re-payment with debtors by form of payment in full, settlements and / or payment arrangements.
Follow up on promise to pay and payment commitment cases to ensure a positive resolution of actual payment.
Contact relevant employers with outstanding debts in line with policy and procedures.
Create key stakeholder relations with relevant employers for the purpose of; debtor Bank account detail validation and advice on precise monthly salary pay date to facilitate successful Bank collections.
Negotiate, set up and monitor payment arrangements in accordance with delegations and procedures.
Refer matters to for legal recovery action where necessary
Liaise with Senior Recovery Officers regarding overdue amounts and employer payment / non-payment.
Meet monthly collection goals as assigned by management.
Sorting of DDACC mandate forms Received from Branches
Logging of received Mandates from Branches on Google Docs Mandate Tracker
Delivering of received mandates to respective Banks
Requirements and Qualifications
Diploma or better in business / IT related field
Previous work experience in Debt Collections / Recoveries department in a similar industry will be an added advantage
Proven track record of achieving targets
High Integrity and Ethical Standards
Good Communication and Interpersonal skills
Excellent Analytical and Attention to details skills
High proficiency in Ms Word, Excel and PowerPoint
How to Apply