Debt Collection and Recoveries Officer at Express Credit
Express Credit
Solwezi, Zambia
5d ago
source : Jobs in Zambia

Express Credit is a registered and leading International Micro lending financial Institution operating in emerging markets in Europe and in various Southern African countries.

We offer very fast, flexible and friendly loans to employed individuals in need of short- and long-term cash solutions. ExpressCredit Zambia is looking to recruit a self-motivated, highly driven, energetic and innovative individual based in Solwezi to fill the position of Debt Collection and Recoveries Officer at our Solwezi branch.

Key Responsibilities / Accountabilities

  • Contact debtors by telephone regarding the collection and recovery of outstanding debt amounts.
  • Perform skip tracing to physically trace and contact the debtor.
  • Meet and Negotiate re-payment with debtors by form of payment in full, settlements and / or payment arrangements.
  • Follow up on promise to pay and payment commitment cases to ensure a positive resolution of actual payment.
  • Contact relevant employers with outstanding debts in line with policy and procedures.
  • Create key stakeholder relations with relevant employers for the purpose of; debtor Bank account detail validation and advice on precise monthly salary pay date to facilitate successful Bank collections.
  • Negotiate, set up and monitor payment arrangements in accordance with delegations and procedures.
  • Refer matters to for legal recovery action where necessary
  • Liaise with Senior Recovery Officers regarding overdue amounts and employer payment / non-payment.
  • Meet monthly collection goals as assigned by management.
  • Sorting of DDACC mandate forms Received from Branches
  • Logging of received Mandates from Branches on Google Docs Mandate Tracker
  • Delivering of received mandates to respective Banks
  • Requirements and Qualifications

  • Diploma or better in business / IT related field
  • Previous work experience in Debt Collections / Recoveries department in a similar industry will be an added advantage
  • Proven track record of achieving targets
  • High Integrity and Ethical Standards
  • Good Communication and Interpersonal skills
  • Excellent Analytical and Attention to details skills
  • High proficiency in Ms Word, Excel and PowerPoint
  • How to Apply

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