Sales Engineer
Recruitment Matters
Lusaka, Zambia
10h ago

Responsibilities and Duties Include but are not subject to :

Act as the liaison between the organisation and the clients, develop long term relationships with the clients interpreting their needs and requirements

Generate organic sales revenue by working with all relevant teams in the organisation shareholders and clients

Provide excellent pre-sales and post-sales support to the clients

Make technical presentations and demonstrations to the organisations clients and help design of custom made solutions for the clients

Ensure sales reporting and pipeline management

Lead interface with clients and suppliers for service assurance and service delivery, undertake monthly service reviews, measuring and improving client satisfaction and client experience, maintain minutes, track and ensure actions are completed

Manage the service desk process, oversee incident management, provide support to NOC

Liaising with internal departments to monitor and report on key service metrics and drive improvements

Provide 1st level 24 / 7 field support, escalation / on-call

Proactive monitoring of equipment & facilities

Assist in network installation, testing & commissioning, bringing into service, integration

Assist with creation of ad hoc reports as needed

Key Skills

Minimum four years’ relevant work experience in telecom industry

Demonstrated technical knowledge in telecommunications with commercial acumen

Experience in sales support, service delivery, network infrastructure or operations support

Quick to understand technical issues and concepts

Excellent sales and business development skills

Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP / MPLS, OSPF, BGP).

Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e. Mikrotik, Juniper, Tejas Networks etc

Experience working with AC and DC power as well as PSU units

Effective written and verbal communications skills evidenced by previous work history and accomplishments

Excellent communications and presentation skills, including ability to summarise and concisely share key information

Good English language communicator with a natural aptitude for dealing with people

Demonstrate abil

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